A Conversation with John Shortall, Chief Architect, Air Canada

Sat down with John to chat about the IBM partnership on the Air Canada app, that empowers flight crews to offer personalized services to passengers in-flight, and how an algorithmic approach to transforming and understanding data can help when dealing with customer issues. And since we were in Orlando I couldn’t help but inquire about who his favorite Disney character was.

Om Podcasten

thinkLeaders tells the stories behind AI and business transformation through engaging interviews with top entrepreneurs, technologists, and researchers at the forefront of disruption. Join host Amanda Thurston as she and her guests offer insights and advice on strategic, data-driven leadership, and innovation. It is a deep dive into emerging technologies that unpacks and explains the issues, having some fun along the way. Brought to you by IBM. This channel is managed by Serena Peters and Amanda Thurston, and follows IBM Social Computing Guidelines (www.ibm.com/blogs/zz/en/guidelines.html). We reserve the right to delete comments that are offensive or suggestive, personal attacks, anonymous, wildly off-topic, spam or advertisements.