E007_What is conversational waste and what can you do about it?
Send us a text What is Conversational waste? It is one of the greatest hidden costs to organisations and high performance. Conversational waste is when we have conversations that do not generate the action or result we are after or are required to achieve the desired outcome. So let's run through some examples of conversational waste. Repeating ourselvesMaking assumptions that people understood our request or our instructionJumping into the task or exercise without clarifying exp...