Don Scheibenreif, Gartner // Invisible Machines // S2E9

Robb and guest-host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.

Om Podcasten

UX Magazine presents the Invisible Machines podcast. Conversational AI is going everywhere. Join great conversations with experts in a podcast about AI agents, conversational AI and organizational artificial general intelligence (OAGI), covering the intersection of UX, business, technology and design. Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about the agentic approach to software and conversational AI, envisioned the moment we’re in with ChatGPT and the AI revolution. Join in as they continue their discussion with leading thinkers and doers.