The early user research playbook for founders — Jeanette Mellinger’s expert advice for validating your idea with high-quality interviews

Our guest today is Jeanette Mellinger, Head of UX Research at BetterUp and our User Research Expert in Residence at First Round. In today’s conversation, Jeanette unspools her tested playbook for high-quality customer interviews, with particular advice for founders in the very early days of validating an idea, including:  The three-step framework for a thorough user-research process The biggest mistakes she’s noticed after working with dozens of early-stage companies  Specific advice for structuring an interview flow and crafting better questions that unlock essential insights You can follow Jeanette on Twitter at @jnetmell  You can email us questions directly at review@firstround.com or follow us on Twitter @firstround and @brettberson. 

Om Podcasten

Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the very best advice is found. We hope you’ll join us. Subscribe to “In Depth” now and learn more at firstround.com