Jeff Giagnocavo, Leading with Heart and Exceptional Customer Experiences - InnovaBuzz 615

Our guest in this episode is Jeff Giagnocavo, a seasoned entrepreneur who has been pioneering innovative business practices since he was sixteen. With a portfolio of successful ventures and the authorship of "The Space for Leadership," Jeff shares a profound journey of growth, emphasizing leadership with empathy and the transformative power of customer experience in business.In a compelling conversation with Jürgen, Jeff delves into the essence of what makes businesses thrive in today's competitive landscape. Key points discussed include:Empathetic Leadership: Jeff underscores the importance of leading with empathy, care, and courage. By sharing personal stories, he illustrates how authentic leadership can inspire teams, foster a supportive culture, and drive success.Innovative Customer Experience: Drawing from his unique approach to the mattress retail business, Jeff highlights the significance of creating memorable customer experiences. He shares how sensory engagement and personalized service can distinguish a business and forge lasting connections with customers.The Power of Contrarian Thinking: Jeff advocates for questioning the status quo and embracing contrarian perspectives to unlock innovation. His experiences demonstrate that challenging industry norms can lead to groundbreaking solutions and set a business apart.Jeff's insights offer a blueprint for those aspiring to lead with heart and make an impactful difference in their entrepreneurial endeavors. His journey reminds us that at the core of business success lies the ability to connect genuinely with people, whether they are team members or customers.Listen to the podcast to find out more.

Om Podcasten

The InnovaBuzz Podcast explores the minds of innovators, entrepreneurs and creatives. You’ll learn about values, strategies, tactics and mindset from some of the world’s most successful entrepreneurs.  Join internationally recognised transformational marketing strategist, speaker and podcaster, Dr Jürgen Strauss, The World's Best Human-Centred Podcasting Coach , as he chats with awesome guests who are committed to innovation, service and modern marketing.  Each episode is a conversation with inspiring people who make wonderful contributions to our knowledge in these areas and spark curiosity and ideas to pursue. Gain insight into what makes them ‘tick’, what ‘lights them up’, why they do what they do and what inspiration and value they add to their world.  The Innova.Buzz Podcast is designed for smart businesses that want to stay on top of innovation in order to compete in today's market place!  Subscribe now so you never miss an episode!  Past guests have included Michael E Gerber, Kevin Kelly, Marcus Sheridan, Gill Hicks, Tanya Alvarez, Anastasia Lipske, Gino Wickman, Jeffrey Madoff, Gabrielle Dolan, Mark Schaeffer, Steve Blank, Joey Coleman, Mike Michaelowitz, Ann Janzer, Michele Wucker, Soulaima Gourani, Robin Colucci, Sheryl Plouffe, Kedma Ough, Cathryn Lloyd, Wade Galt, Ramon Ray, Michelle Mazur, David Goldsmith, Todd Cherches, Rita McGrath, Terri Trespicio, Liz Wiseman and so many more wonderful people - over 600 to date!