How Pack Journalism and Predictable Crisis PR Responses Have Influenced the Techlash, With Nirit Weiss-Blatt

The “techlash” is a story of extreme pendulum swings—from an era in which splashy product launches earned gushing media reviews to a relentless crisis narrative in which the tech industry is viewed with harsh suspicion. How has this happened? Is it a case of pack journalism run amok, or have tech companies contributed to the narrative with predictable formulas for handling a PR crisis? Rob and Jackie discuss all this with Nirit Weiss-Blatt, a former research fellow at the University of Southe...

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Explore the intersection of technology, innovation, and public policy with the Information Technology and Innovation Foundation (ITIF), the world’s leading think tank for science and tech policy. Innovation Files serves up expert interviews, insights, and commentary on topics ranging from the broad economics of innovation to specific policy and regulatory questions about new technologies. Expect to hear some unconventional wisdom.