Rewind: Lean UX author Jeff Gothelf on why design must have a seat at the table

We revisit our conversation with author Jeff Gothelf in which he tells us all about agile processes, design DNA, and enthusiastic skepticism.

Om Podcasten

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com