Mastermind: Martin Newman – how to build a customer-centric business

Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity. Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit Links mentioned in this episodeMartin Newman on LinkedInMartin Newman’s Website Connect with JeremyContact hello@sportingedge.com LinkedIn https://www.linkedin.com/in/jeremysnape/ Twitter https://twitter.com/thesportingedgeWebsite https://www.sportingedge.com/

Om Podcasten

Former England Cricketer Jeremy Snape has spent the past ten years researching 'The Winning Mindset' of some of the world’s most successful performers. His journey has taken him around the world, interviewing elite sports stars and coaches, as well as neuroscientists and leaders from the performing arts, business and the military. In this podcast series, Jeremy takes you Inside the Mind of Champions, sharing their exclusive stories on mindset, leadership and team culture to accelerate success in your life and career.