Transformation and resilience: An interview with Best Buy’s executive chairman Hubert Joly

Hubert Joly, the former CEO and now executive chairman of Best Buy, speaks with Becca Coggins, a leader in McKinsey’s global retail practice, about Best Buy’s organizational transformation and how the coronavirus pandemic is changing the key measures of performance.This interview was recorded at the 2020 Global Business Leaders Forum, which was held online.

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We talk with McKinsey partners and corporate executives on the challenges they face creating lasting strategies in a fast-changing world. We also examine the different ways these executives approach these challenges and the new and innovative ways they think of creating a vision for their enterprises.