#17 - Roman Rothier, Principal Platform Architect, Zendesk: Redefining Customer Support Excellence
In this episode, we sit down with Romain Rothier, Principal Platform Architect at Zendesk, to explore his decade-long journey with the company that’s redefining customer service technology. From cycling through Paris to working with enterprise clients around the globe, Romain shares the pivotal moments that shaped his career and leadership philosophy. Dive into his unique approach to platform architecture, his thoughts on AI's role in customer service, and how empathy drives innovation in tec...