#22 - Luke Ferrel, Global Head of Customer Success, at Deel: Leadership, Scaling CS, and the Future of Work
In this episode of Inside the Workflow, we sit down with Luke Ferrel, Global Head of Customer Success at Deel. With a career that spans military intelligence, SaaS leadership, and optimizing customer success at scale, Luke shares actionable insights on leadership, embracing data-driven strategies, and navigating the evolving landscape of customer success. From his early days learning Mandarin as a military linguist to leading teams at Qualtrics, Outreach, and Deel, Luke’s journey is packed wi...