How to build trust within cross-functional teams: leadership insights from Shopify’s Mamuna Oladipo

In this episode, Nathan Isaacs talks with Mamuna Oladipo, VP of Product at Shopify, about building trust within an organization. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. Get $100 off your registration with the podcast listener code: UNLOCKED. Learn more or register. ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- Episode Description: In this insightful episode of Insights Unlocked, we sit down with Mamuna Oladipo, the VP of Product at Shopify. Mamuna shares her wealth of experience from her journey through various tech roles and companies. She delves into the crucial topic of building trust within cross-functional teams and offers practical advice on networking within a company. Whether you’re a product manager, UX designer, or an executive, Mamuna’s insights on leadership and team dynamics are sure to resonate and provide valuable takeaways. Key Themes and Ideas: Introduction to Mamuna Oladipo: Mamuna introduces herself and shares her background in tech, highlighting her roles in design, product management, engineering, data, and research. Building trust in teams: The importance of building trust slowly and steadily. Tips on how to genuinely understand team dynamics and create personal connections. Emphasizing one-on-one meetings and being fully present to build strong relationships. Networking within a company: Mamuna’s strategy for building a robust internal network by meeting different people and seeking further introductions. The significance of maintaining these relationships and periodically checking in. Leadership concerns and strategies: Key concerns for leaders, including team impact and alignment with company goals. The necessity of continuous communication and staying deeply involved in team activities to prevent misalignment. Proactive steps to ensure teams stay on track and avoid long-term issues. Advice for leaders: The importance of knowing your team members and understanding their challenges and workflows. How this understanding drives both individual and team impact, aligning efforts with broader organizational goals. Notable Quotes: "Take the time to learn and understand your team, understand the dynamics. Understand how you can differentiate, just how the team has been operating." "Building a network within the company is vital. You need to have connections to understand the company culture and gather insights." "Ensuring continuous communication and staying ahead of potential issues by being deeply involved in team activities is crucial." Episode Links: Mamuna on LinkedIn Shopify UXDX The First 90 Days Join the Conversation: We’d love to hear your thoughts on today’s episode. Join the discussion on our social media channels or leave a review on your favorite podcast platform.

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more. UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting. Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact. Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.