Clare Muscutt talks about CX in IoT and FM with Sharon Boyd, CXO at MKL Innovation.

“To break the cycle of female rivalry, we have to believe there is more than one seat at the table"   Female rivalry happens when a woman uses her power to keep another woman down, mistreats her, or competes unfairly.   Here are some from my own experience: 🙅🏼‍♀️ Being told by my manager to not share my thoughts and opinions in meetings or with the big boss. 🙅🏼‍♀️ A colleague who took full-credit for my work. 🙅🏼‍♀️ A senior manager took me to a side room to attack me until I was in tears. 🙅🏼‍♀️ Confiding in a peer about about a difficult stakeholder, who then told my boss I was “having trouble building relationships.”   It was great to have my latest guest Sharon Boyd on the show, to talk about our more difficult experiences, but even more awesome to talk how the community of women we find ourselves in now, is completely challenging the stereotype. Tune in to hear us talk about: 💻 The lack of female role models in corporate 💻 Challenging stereotypes of female competition 💻 How amazing the CX community is 💻 Finding a mentor 💻 The importance of male allies 💻 The Internet of Things (IoT) 💻 CX in Facilities Management (FM) 💻 What it was like taking an MBA 💻 The benefits of coaching 💻 Other ways to invest in yourself   We love being Women in CX!!   To find out more, please subscribe to our channels:   Youtube  https://bit.ly/3jdBU2w Spotify https://spoti.fi/33AIx9F Sign up for free newsletter  https://bit.ly/2ZDYCcB LinkedIn https://bit.ly/3a0cDVx Instagram https://bit.ly/30Aq0bM Podbean https://bit.ly/3h6Cz3T Show notes  https://bit.ly/2ZBcILF Twitter https://bit.ly/3fzxLD2   #femalecompetition #moreseatsatthetable #zwomensupportingwomen #womenincx #femaleentrepreneurs #inspiringwomen #womeninbusiness #womenentrepreneurs #girlboss #howtobeawesomeatcx #womenempowerment #womensupportingwomen #womeninbusiness #womenownedbusiness #girlpower #femaleboss #podcast #womenincxpodcast #womenincxcommunity #claremuscutt

Om Podcasten

By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.