Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.

Talking about joining the circus and how creating magical employee experiences and engagement drove guest experience at Cirque du Soleil.   “Roll up roll up, ladies and gentlemen the show is about to begin!”🎪   Do you remember the thrill of hearing those words?   Live entertainment was undoubtedly one of the hardest hit over the last 12 months, but with a vaccine in sight, I for one can’t wait to be entertained and experience the wonderment of big iconic events again.   I was thrilled to be joined Carolene Meli as my guest on the Women in CX podcast this week as she spent 10 years living and working on the road, leading teams of employees in cities all around the world to deliver the unforgettable guest experience that is Cirque du Soleil!   Tune in to hear us talk about: 🎪 Why Carolene left home & joined the circus 🎪 What it’s like to live and work on the circus road  🎪 The challenges of delivering temporary live experiences 🎪Overcoming cultural and language barriers 🎪 How to manage employee engagement with temporary staff 🎪 Recruitment, onboarding, training, reward and recognition strategies 🎪 Creating magical guest experiences 🎪 Connecting employees with purpose 🎪 Experiencing your own CX 🎪 Carolene’s top tips  🎪 Where she is up to now and heading next We hope you enjoy the show!   Read more and subscribe to our channels: Youtube  https://bit.ly/3jdBU2w  Sign up for free newsletter  https://bit.ly/2ZDYCcB LinkedIn https://bit.ly/3a0cDVx Instagram https://bit.ly/30Aq0bM Show notes  https://bit.ly/2ZBcILF Twitter https://bit.ly/3fzxLD2     

Om Podcasten

By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.