Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.

There comes a time in life where we all evaluate where we are with our life choices and careers, and sometimes, have to decide if we want to stick, or twist.  When you are young, free and single, this can be an exciting adventure. But if you have a husband and children in tow, that decision is invariably a difficult one to make as the upheaval involved in changing the status quo affects more than just yourself. In Episode 002 of the Women in CX podcast, guest Claire Boscq-Scott shares this moment in her life and more importantly how she used it as a catalyst to build the life she wanted to lead. In this conversation we talked about Claire’s early days in Disney Land, how she created her first business in mystery shopping, her philosophies on CX and her passion for bringing a more holistic approach to business. And then having to let it all go and start over again, in a new digital world, facing a pandemic. Claire’s passion, resilience and ability to pivot is truly inspirational, and will no doubt inspire other women in CX to not settle for less than what they really want, in order to succeed on their own terms.  Read more and subscribe to our channels: Sign up https://bit.ly/2ZDYCcB Youtube  https://bit.ly/3jdBU2w  LinkedIn https://bit.ly/3a0cDVx Instagram https://bit.ly/30Aq0bM Spotify https://spoti.fi/33AIx9F Podbean https://bit.ly/3h6Cz3T Show notes  https://bit.ly/2ZBcILF Twitter https://bit.ly/3fzxLD2 

Om Podcasten

By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.