BONUS: AI + Insurance with Eric Himmelberg of UNICO Group

In this bonus AI + Insurance episode of the Insurance Intelligence Podcast, we sit down with Eric Himmelberg, systems strategist at UNICO Group, to explore how a relationship-first insurance brokerage is embracing AI—not as a buzzword, but as a real tool to elevate service and empower advisors.From hands-on use cases to unexpected lessons learned, Eric shares what it truly takes to weave AI into the fabric of a people-driven business. It’s a grounded, practical conversation for brokers looking to future-proof their work without losing their human edge.

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Insurance Intelligence is a monthly podcast that dives into the insurance customer experience. Join J.D. Power industry experts Stephen Crewdson, Craig Martin, Mark Garett and host Michael Vermillion for conversations that highlight our latest insurance customer data and news effecting the industry.