Farmers Insurance's Val LaBarba on Transforming Claims

Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.

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InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.