WSIB's Samantha Liscio on Enabling a Seamless, Digital Customer Journey

WSIB Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.

Om Podcasten

InsurTalk is a podcast dedicated to helping P&C insurers increase customer engagement, innovate business processes, and achieve efficient, sustainable growth. In each episode, host Laura Drabik talks with an industry leader who has successfully pursued an idea that has moved their business forward. Whether it’s omnichannel, insurtech, digital transformation, artificial intelligence, or other technology trends, InsurTalk brings you expert insights from people who have driven innovation and turned possibilities into realities. If you’re looking to be inspired by insurance industry trailblazers, this is the show for you.