49 Self service - internal and external, with Daniel Hederstedt from Arbetsförmedlingen (Swe)
What is self service? Are there any differences between internal and external self services? How can an IT department benefit from self services? These and many more questions are debated in this IT Talks episode with Daniel Hederstedt, Head of IT Infrastructure at Arbetsförmedlingen, and Henrik Gavelli. By listening to the episode, you will also learn more about the three key areas; culture, structure, and technology. Towards the end you will get to know where to start and why Michelin chefs should not be the ones making sandwiches.