Channeling the Customer’s Voice with Harini Gokul, Head of Customer Success at Amazon Web Services
Working backward from problem to customer solution is the method that Harini Gokul uses in her role leading customer success at Amazon Web Services. Understanding what it means to be “customer-obsessed” is Harini’s favorite part of being on a team with “big builder energy.” Also, she describes some of the cloud-central innovations on the horizon that she is most excited about.