Creating Super Call Center Agents with Umesh Sachdev, Co-founder and CEO of Uniphore

Umesh Sachdev, the Co-founder and CEO of Uniphore, discusses how A.I. is being used to increase effective communication in real time by understanding language, interpreting tone, analyzing facial expressions, and providing high quality data. IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience.

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Gain unparalleled access to the minds of industry-leading CIOs, CTOs, and CISOs. Enjoy episodes filled with expert insights, inspiring stories, and trend analysis, all brought to you by the people shaping the future of technology. Whether you're an IT professional, aspiring tech leader, or general tech enthusiast, IT Visionaries has something for everyone. Don't miss out on the chance to learn from the best – subscribe now! Produced by the team at Mission.org and brought to you by Brightspot.