The Value of Transparency, Innovation, and Customer Experience at Aflac
On this episode, Shelia Anderson, CIO of Aflac, delves into the use of technology to improve customer service, streamline processes, and enhance the overall experience for policyholders. The discussion also highlights the role of leadership in driving organizational change and the importance of transparency and education in decision-making. Plus, a discussion about the continuous improvement nature of AI and the need for trusted sources of data.