Rodney Thomas and Stephanie Thomas on Topical Supply Chain Issues

12:09 COVID-19'S temporary and permanent impact on consumer behavior 20:40 Misconceptions around supply chain innovation and growth23:50 Connection between supply chain logistics and customer centricity31:00 Concerns around last mile delivery and where it is heading40:15 How women are impacting supply chain44:26 Optimism for future supply innovation and growthFollow the host:https://www.linkedin.com/in/andrewlmurray/Follow the guests:https://www.linkedin.com/in/rod-thomas-a409a41/https://www.linkedin.com/in/stephaniethomasuark/Follow the initiative:https://www.linkedin.com/company/customer-centric-leadership-initiative-sam-m-walton-college-of-business/

Om Podcasten

Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.