Steve Dennis on the Shifting Retail Space

Today on the “It’s a Customer’s World” podcast, host Andy Murray interviews Steve Dennis, a consultant, keynote speaker, and author focused on retail growth and innovation. Steve has been named a top global retail influencer by multiple organizations, and his thoughts on the future of shopping are regularly shared through his role as a Forbes senior contributor. His recent book, “Remarkable Retail,” is a bestseller, and provides the starting point for Andy and Steve’s conversation on the shifting retail space and the why and how of making businesses remarkable.

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Equipped with more than 30 years of experience in retail, most recently as the Chief Customer Officer for Walmart Asda in the U.K., host Andy Murray is sharing his expertise through his new role as the founder and executive chair of the Customer Centric Leadership Initiative at the University of Arkansas Sam M. Walton College of Business. Now more than ever, retailers and brands are accelerating their quest to be more customer centric, but to be truly customer centric, it requires both a shift in mindset and ways of working, not just in marketing but in all parts of the organization. Through his initiative and this podcast series, Andy will be talking with practitioners, thought leaders, and scholars to hear their thoughts on what it takes to be a leader in today’s customer centric world.