S2E03 - IxD23 - About a day in the life of a Dr. Smartphone, ethnography research and ecology trends with Nicolas Nova
Our Guest Nicolas Nova, www.nicolasnova.net
Hosted by Lidia Panio, Lead Product Design, IxDA Local Leader @smallandpepper
Book Dr. Smartphone - An Ethnography of Mobile Phone Repair Shops
Book Excercices d'observations
Interaction 23 - 15 min session - A day in the life of a Dr. Smartphone
"Dr. Smartphone", “iklinik” “iPhone clinic”... These are some of the names of a new type of business that has appeared in the past ten years: smartphone repair stores represent the most visible element of this ecosystem, but similar practices can be seen in hackerspaces and repair cafés.
The services provided vary, focusing on the material elements of the handset or terminal, software issues, and more importantly, on helping users domesticate their devices.
Drawing on results from an ethnographic study, this talk will focus on the practices of the repairers. How do these individuals help users of such technologies? What kind of user problems do they encounter? And what does it mean for the future of interaction design?
Sound @copyright Carlo Onofaro