Lessons in Digital Operating Basics from Ram Charan. Part 1 of 2 on “Rethinking Competitive Advantage”. (98)
This week’s podcast is about Ram Charan's new book "Rethinking Competition Advantage". I think it has a lot of great insights about the basics of digital operations. But not much about competitive advantage.You can listen to this podcast here or at iTunes and Google Podcasts.Here is my interpretation of the book's digital operating basics:A personalized consumer experience is key to continued growth. Continually innovating on the consumer experience enables cross-selling more and more product...