032 : Making Order Out of Chaos: Dealing with Groups Ordering in the Cafe

Fear, frustration, stress...we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over  But an opportunity to embrace! On todays show we answer a question sent in by a KTTS listener on how to effectively manage this very thing. Be prepared to walk away empowered to view groups in a new light. Enjoy!   Books recommended:  - Setting the Table: Danny Meyer Related Episodes: - Ep: 030: Casey Underkoffler / Matching Your  Service to Your Quality 

Om Podcasten

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.