Episode 3: Change is difficult, yet necessary. Lior Arussy explains how to do it!

Change difficult. In fact, nine out of ten companies fail to successfully implement change to their organizations. Yet, it’s inevitable, whether you like it or not. Luckily, there’s help to be had. We’re joined by acclaimed author and speaker Lior Arussy, CEO of Strativity Group. Arussy has helped major international companies like Mercedes-Benz, Delta Airlines and MasterCard adapt to the future of customer relations. He’ll tell you how you can accept and embrace the fact that your business needs to change. Host: Joakim Nyquist

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Kunderådet retter seg mot ledere som er ansvarlig for å levere sømløse kundeopplevelser og markedsledende kundeservice. Podkasten gir deg verdifull forståelse for ny teknologi og innsikt i de strategiske knepene du må kunne for å henge med.