Emotional Intelligence & Client Experience for Professional Services Firms - with Sandra Thompson

In this podcast Clare Fanner interviews Sandra Thompson about emotional intelligence and client experience ... and relates it to professional services firms.Packed full of examples and anecdotes, focused on what it is and why it matters, this is a session that all professional services firms should take time to listen to.Sandra talks passionately and shares real-life examples which bring the topic to life.Sandra Thompson is the founder of EI Evolution, a CX Educator, the 1st qualified Goleman Emotional Intelligence coach in the UK, a TEDx speaker and ranked 17th Top CX Star in the UK.Clare Fanner is the founder of the Law Firm Marketing Club and one of the UK's leading legal sector marketing experts. 

Om Podcasten

The Law Firm Marketing Club helps professional services firms to 'do' better marketing.The podcasts follow this theme with a mix of long and short podcasts from experts each either educating and informing, explaining, inspiring or simply telling us about how they do things. All with the practical goal of helping you to 'do' better marketing (get more clients, more income, increase your know-how, do things better, do things cheaper etc.)