#462: Designing an Empathetic Client Experience, with Kirk Simoneau
Kirk Simoneau joins Sara to explore client experience design and accessibility. Sharing his journey from trauma survivor to lawyer, Kirk emphasizes the importance of understanding the client's perspective and creating a personalized and empathetic client experience. He advocates customizing spaces and communication to clients’ individual needs, but for taking on pro bono work and representing people with disabilities, as it can be both financially rewarding and make a positive impact. You’ll also learn the origins of his firm’s name, "Red Sneaker Law." Links from the episode: Lawyerist LabCon Red Sneaker Law If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Thanks to Posh Virtual Receptionists, Postali & LawPay for sponsoring this episode.