Fast, Easy, Simple: Improving Customer Experience in a Digital World

When it comes to the future of banking, the best service may be no service at all. In other words, the best service may be self-service.Mark Pregmon, GM of Consumer Lending Line of Business at USAA, joins the show today to share his thoughts on why building things digitally requires a different way of thinking and why making processes fast, easy, and simple is the key to customer satisfaction.At USAA, Mark is responsible for credit underwriting, core servicing, and default management for consumer lending products. USAA has been serving military families since 1922. The company’s goal is to be the military community’s provider of choice for insurance, banking, and financial products. We discuss:- Maintaining focus on the quality of digital experiences- Meeting customer needs in a digital environment- Trends in consumer lending productsWant more lending advice? Find us on Apple Podcasts, Spotify, and here.Listening on a desktop & can’t see the links? Just search for Leaders in Lending in your favorite podcast player.

Om Podcasten

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future. Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.