How to Serve Customers with Strategic Diversity w/ Nate Longfellow

Changing company culture and implementing technology to better align with emerging digital preferences can be challenging but essential to staying ahead of the curve.Nate Longfellow, Head of Digital, Product Strategy and Change Delivery - Home Lending at Wells Fargo, works with business partners and customers to provide them with the right capabilities to succeed. This involves implementing technology, new ways of conducting business, and strategic initiatives working in tandem to produce the best outcome. Nate shares the challenges, strategies, and advice of his experience in four key aspects:- Implementing change within a company using top-down goals- Adjusting company behavior to be more accepting of failure- When to partner, buy, or build internally - Advice and predictions: empowering customers to self-directTo hear more interviews like this one, subscribe to Leaders In Lending on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Leaders In Lending n your favorite podcast player.Connect with Nate at https://www.linkedin.com/in/natelongfellow/.

Om Podcasten

Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future. Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.