Leveling the Playing Field: How Community Banks Can Use AI to Achieve Personalized and Socially-Responsible Lending

Financial institutions, particularly community banks, are experiencing a paradigm shift in the architecture of banking.While the idea of stitching together the banking experience has always been present, we’re finally seeing a truly connected ecosystem due in part to the technological acceleration that’s taken place in the past 3 to 5 years.In this episode, Nitin Mhatre, CEO of Berkshire Bank, discusses the importance of combining automation with personalization and how community banks can go beyond the baseline expectations to facilitate more environmentally and socially-responsible lending.We discuss:- Combining digital and human touchpoints- The importance of a connected front, middle and back-office- Improving financial literacy- How to measure environmental and social responsibilityTo hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

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Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future. Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of consumer lending.