The Empathy Gap and How Leadership Needs to Evolve, with Businessolver CSO, Rae Shanahan (MDE528)
Minter Dialogue with Rae Shanahan Rae Shanahan is the CEO at Innovation Works, and Chief Strategy Officer of Businessolver, Benefits Administration technology. At Innovation Works, they support incubating new business strategies and opportunities focused on delivering delight to our clients and their employees. In this conversation with Rae, we discuss some of the key findings in the new Businessolver 2023 State of Workplace Empathy, in its 8th annual iteration. We talk about how the survey came to be. We explore why HR managers are feeling so burned out, how to measure empathy, the optimistic bubble of CEOs, why to hold ideas lightly and why empathy is not a weakness, despite what CEOs fear. If you've got comments or questions you'd like to see answered, send your email or audio file to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to rate/review the show on RateThisPodcast. Otherwise, you can find me @mdial on Twitter. Show notes are here: https://www.minterdial.com/2023/07/rae-shanahan/