Can a Burrito Save the Planet, and Other Questions for Chipotle's CEO

Before the COVID pandemic, roughly 10 to 15 percent of Chipotle's business came in through digital channels. Today, that number is closer to 40 percent. "Sometimes, you know, your strategies end up finding an unknown accelerator. And the pandemic proved to be an accelerator on the strategy," CEO Brian Niccol explains. The company was well positioned to excel during the pandemic in other ways too. Thanks to its previous food safety scares, Chipotle had stringent health and safety protocols in place. Raising wages and outlining opportunities for career growth have helped the company weather the current labor shortage. And now, Niccol is looking ahead to another big challenge: climate change. Alan Murray and Ellen McGirt dig into all of the above, and more in this episode of Leadership Next.

Om Podcasten

Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Editor-at-Large Michal Lev-Ram as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.