Citi CEO Jane Fraser is Bringing Empathy to Banking

Jane Fraser became CEO of Citi in March 2021- a difficult time for the world and for the bank. Fraser was expected to turn around a bank that had struggled to recover from the 2008 financial crisis when it took a $45 million government bailout in order to survive. Luckily, Fraser was prepared for the challenge. She had already navigated economic crises in Venezuela, Argentina and Puerto Rico in her previous role as CEO of Citigroup Latin America. In this episode of Leadership Next, hosts Alan Murray and Ellen McGirt speak with Fraser about why focusing on culture is essential to turning Citi around and why she is committed to making empathy a key initiative in banking. She explains her approach to true inclusion in the workplace and why equity is essential to successful investing. Fraser also shares her thoughts on the current state of the economy, the return-to-office debate and how the crypto meltdown has impacted traditional banking. She also speaks candidly about her journey towards the CEO role as a woman and a mother.

Om Podcasten

Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune Executive Editorial Director Diane Brady and Editorial Director Kristin Stoller as they engage global leaders on the insights, experiences and issues you need to know.