CVS's Karen Lynch on the Future of Healthcare

CVS Health is ranked number four on the Fortune 500. And when Karen Lynch became the company's CEO in 2021, it was a big deal. No woman had ever led a company that highly ranked on the list before. Plus, she brought some serious ambitions for healthcare to her role. The short version: she wants to provide a continuum of both physical and mental healthcare for CVS customers. Since taking over as CEO almost exactly two years ago, Lynch has initiated a plan to transform hundreds of the brand's almost 10,000 U.S. stores into super-clinics. And, she's spent billions on acquisitions that move CVS into primary care and home healthcare. In this episode of Leadership Next, Lynch joins hosts Alan Murray and Ellen McGirt to discuss how far CVS has come in the 60 years since its founding as Consumer Value Stores. She explains how the company's recent acquisitions of Oak Street Health and Signify fit into her larger vision, how the pandemic has influenced the company's strategy and how technology is transforming healthcare. Lynch also shares more about her personal passion for health, the importance of including mental health services in primary care and her journey as a woman in leadership. Explore more of Fortune! Use the promo code LN25 to get 25% off our annual subscription at fortune.com/subscribe.

Om Podcasten

Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Editor-at-Large Michal Lev-Ram as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.