How to BE THE CUSTOMER

Welcome to Lean Made Simple, a podcast about transforming your business — and life — one step at a time. In this episode, Ryan Tierney from Seating Matters unpacks what it means to “be the customer.” Along the way, he and Producer Matt talk about: Why Elon Musk drives a Tesla The powerful alternative to customer surveys A method for generating unlimited improvement ideas for your product How becoming an undercover boss revealed his selfishness as a leader And one action you can take right now to start eliminating blind spots from your business today Check it out! Links: Book a Lean Made Simple Tour: https://www.leanmadesimple.com/book-a-tour Send a voice message/question to the show: https://www.speakpipe.com/LeanMadeSimple

Om Podcasten

Welcome to Lean Made Simple: a podcast for people who want to change their business and their lives one step at a time. I’m Ryan Tierney from Seating Matters, a manufacturing company from Limavady, Northern Ireland. Eight years ago I came across this thing called lean and it transformed my life and now I want to share this message with as many people as possible.