E111: Apply Lean to Nonprofit Boards with Sally Toister

Sally worked many years in the hospitality industry applying Lean Six Sigma, and she shares her experiences to improve the guest experience. She also shares an example of a project that determined the optimal reward points to get customers to agree to reduced or no housekeeping, which was good for the environment, resulting in less linen being washed and less ergonomic risk to housekeepers. She has recently retired, and is now involved in helping nonprofits apply Lean Six Sigma methods. She is Vice Chair and an active board member of Kitchens for Good (K4G) in San Diego.I first learned about K4G from Tracy O’Rourke, who Sally mentioned in the interview, explaining how she connected her to the organization as a volunteer during COVID. Tracy shared her experiences with K4G in our interview back in episode #91 from February 2022., and she wrote about it in more detail in the book, “Lean Six Sigma for Good: Lessons from the Gemba (Volume 2).” K4G also received the IISE Sustainable Development award in 2023, which is an award that I have sponsored since its inception.You can watch the entire presentation below, or go to https://www.youtube.com/watch?v=rzyZZQNsQ7s

Links* Kitchens for Good

* Sally Toister – LinkedIn

* Kitchens for Good awarded IISE Excellence in Sustainable Development Award for 2023

* Episode 91: Process Improvement in Not-for-Profit Sectors with Tracy O’Rourke

* Lean Six Sigma for Good: Lessons from the Gemba (Volume 2)If you enjoy this podcast, please follow us on your favorite podcast app. Any ratings you could give us, or shares across social media would be greatly appreciated!* Read full show notes | Subscribe or rate this podcastPromotions*

Om Podcasten

A business podcast dedicated to teaching and sharing how the popular business improvement methodologies of Lean and Six Sigma can be applied to environmental impacts (water, air emissions, solid waste, trash, rubbish, hazardous waste, toxins, and energy) and societal issues (homelessness, government agencies, education, healthcare, gender equality, poverty, etc). These techniques and principles can help businesses, nonprofit organizations, NGO's, not-for-profit organizations and local communities save money, engage employees and residents, and become better stewards of the environment. Learn more at LeanSixSigmaForGood.com

Keywords: Lean, Six Sigma, Environment, Sustainability, Green, Energy Reduction, Energy Conservation, Carbon Footprint, Triple Bottom Line, Eco-friendly, Environmental Sustainability, Water Conservation, Lean Six Sigma, Business Improvement, Process Efficiency, Zero Waste, Waste Reduction, Efficiency, Poverty, Donations, Homelessness, Healthcare