64 // Reframing Conflict and Helpfulness with Heather Gilmartin Adams

Heather is a senior consultant at RedThread Research. Trained in conflict resolution and organizational development, Heather has spent the past ten years in various capacities at organizational culture and mindset change consultancies as well as the U.S. Department of the Treasury. Today we talk about: Heather’s journey in trying to answer the question: how can I help people and organizations  to stop fighting and get along? What makes us human and implications for learning design  and conflict resolutionSystems change vs behavioral change The 3 levels of partnership from Arbinger Institute and how to to reframe what it means to helpMethods for approaching conflict and hard conversations, including saying “no”Resources:👉 ReadThread Research Paper - Humanizing Learning research👉 Episode 26: The Outward Mindset with Sam Whitney👉 Episode 49: Positive Deviance and Facilitating Transformational Leadership with Dr. Beth Wilkins👉 The Making of a Manager: What to do When Everyone Looks to You (book)👉 Difficult Conversations (book) 👉 Works from John Paul LederachSupport the show

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The Learning Experience Leader Podcast is a project devoted to design, leadership, and the psychology of learning. The aim of the show is to help you expand your perspective of learning design through conversations with innovative professionals and scholars across the world. Every other week a different practitioner or researcher shares insights from their work and experience to bring a more holistic view on how learning happens and what we can do to create amazing learning experiences through design and leadership. If you are interested in how people learn and how you can be more effective in helping others grow and develop, then this podcast is for you.