Episode 6: Legal Services from Client Perspective with Juha Saarinen
Many law firms market themselves as client-centric. But is client-centrism just a buzzword on the brochure, not a value realized in practice? What "putting the client first" would really mean from the client perspective? Law firms can only exist as long as there is a demand for legal help services, but is it also clients’ job to demand for better value and client-centric solutions? In this episode we talk about the end-user experience of private legal services with Juha Saarinen, who works as the Head of People & Operations Legal in Nordea Bank Finland.