Building Energy and Trust In Your Virtual Call Center

Steve Bederman was invited on the Customer Service Academy Podcast, moderated by Tony Johnson.   In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service. Building great team experiences builds great call center experiences Don't make jobs so complicated - make it simple for team members and call agents to take care of customers Hire problem solvers into every part of your organizations to help them keep promises to customers and callers Call center leaders must understand that call center agents are the heart of the organization https://nobelbiz.com/blog/trust-energy-in-your-virtual-call-center-with-steve-bederman/ Customer Experience Strategy, Training, and Consulting | Ignite Your Service Training and Consulting   Follow Steve on: https://www.linkedin.com/in/stevebederman https://www.youtube.com/@stevebederman

Om Podcasten

Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. In his podcast series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership. Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business! Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”