E10: What is Steve’s ’Back Pocket Plan’?

Join me for a new episode and learn more about my back pocket plan! But first, let's see what is a back pocket plan. Whenever anything has to change or to improve, I sit done and I will think though what would I do, 'what would Steve do'. Then, I access my back pocket plan and come up with a solution, whether this is for marketing, operations, product management, sales etc. Every leader should have a back pocket plan, it's an important part of the decision-making process. So join me in finding out more about how you can create your own back pocket plan!   Follow Steve on: LinkedIn Youtube

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Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. In his podcast series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership. Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business! Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”