Customer Obsession in Action - Case Study from Mailchimp
Interview with Maura Kelly, VP of Engineering at Mailchimp about injecting customer obsession into software engineering. She details organizing an event to actualize customer obsession and promote it across every level of the company and shares everything she's learned along the way.Sign up to the Level-up Engineering newsletter!In this interview we're covering:Customer obsession in software engineeringCustomer obsession eventOrigins of the customer obsession eventGetting buy-in from leadershipGetting buy-in from software engineersFeedback for the customer obsession eventLasting changes on the development processPitfalls of customer obsession Excerpt from the interview:"This idea didn’t originate from one person. It came from different parts of the company. People on different teams and different levels started thinking about similar ideas, and we all came together and made it happen. It came from engineering, management, and from our support team.I had co-conspirators who helped me plan it out and make it happen. Shout out to Mehdi, Lee, Cal, and Ariana for all the help. They were working on their own pitches about similar ideas.We all got together and worked out the common patterns across our ideas that resulted in this event."Click here to read the full interview!