Scaling Developer Teams: Rich Archbold Senior Director of Engineering at Intercom

Software companies often grow quickly, which means developer teams often suffer to manage scaling at the pace of growth and necessary workload. We sat down with Rich Archbold to pick his brain on how they scaled developer teams at Amazon, Facebook and Intercom. In this episode we’ll be covering: -Biggest challenges when scaling a developer team -How he overcame these challenges -First steps to scaling teams -How to get hiring right Excerpt from the interview: Common mistakes when scaling engineering teams... "I would say the biggest one is not putting enough emphasis on hiring for behavior and attitude. It’s the most expensive one too. Understand the team you're hiring for, and what's the balance you need to have in there. The mistake we made in the past is hiring too many juniors. Unless you've got two seniors to match every eight juniors, you don't have a viable team. I call it guns and bullets. There's no point having a lot of bullets, if you don't have any guns to fire them, or the other way around. Hiring 10 junior engineers can reduce the capacity in your organization, because your best people who were executing at a high rate, now have to mentor juniors. It takes a lot of their time for about six to nine months, and the overall capacity takes a hit. Make sure you understand the balance of strengths in your organization, and you're not just thinking about adding people, but strengthening the team." Read the full post here: (https://codingsans.com/blog/scaling-developer-teams)

Om Podcasten

Level-Up Engineering brings you actionable management insights straight from top tech leaders. Each episode tackles real challenges faced by engineering managers—like hiring, motivating teams, and scaling organizations—and shares how they have navigated them. Discover best practices in management and leadership to master the art of understanding people and organizations, just as well as you understand code. Brought to you by **Apex Lab**, a software development agency creating stress-free, expert-led digital products. Tune in to level up your skills and take your team to new heights! Learn more at [apexlab.io](https://www.apexlab.io/). Got feedback or want to be featured on **Level-Up Engineering**? Reach out to us at [podcast@apexlab.io](mailto:podcast@apexlab.io).