Episode 806 Reference Interview

If you have spent any amount of time answering questions from patrons, you know some of this already. They often do not know how to ask for exactly what they need, and you have to wade through it all to figure out how to help everyone get what they need. As with so many other things you can do in libraries, there is a procedure developed just for you! When people think about libraries, they envision a nice older lady sitting behind a desk with some quiet, well-behaved people lining up to ask clever, interesting questions. You do not need to have been working in a library too long to see a few flaws in this vision! Sure, a lot of library people are nice older females. And that is about where it ends. Libraries today do not focus on being quiet. We have some well-behaved patrons.  But questions tend to be the challenging part. Not always in answering them - we have skills in doing Reference work that allows librarians to to find all kinds of great things. Figuring out how to interpret questions, and to get the best information is one of the best skills we have in our skills toolbox.  A complete reference interview will have seven steps. Sometimes, with a quick question, you can condense these. But it’s still a good idea to think about each of them, just to be sure you have done everything necessary to help your patron.

Om Podcasten

Libraries are amazing places! The work library people do is so wide-ranging, it can be hard to keep up on the latest news. We are here to help. Each episode, we focus on one area of library work, discuss library news stories, recommend some books, and share a Spotlight Library that is doing some interesting work. If your image of libraries is dominated by crabby old women who shush you, or places where they scowl when you take books home - you are in for a big surprise. Libraries are the jewels of their communities, and doing all sorts of amazing things every day! Books are the backbone of any library, and there is so much more to do and to use. Service to every member of their community means searching out and connecting with the needs of a lot of different groups. No matter what your interests, there is a library out there for you! Listen to us talk about some of the great things happening in libraries today!