Episode 35: Architecture of an Apology
Have you recently apologized or has someone apologized to you? Of course - it is in our daily vocab! An apology is courteous expression - to friends, family, colleagues and even strangers. When I was growing up, I used to say "I'm sorry" for being mischievous (we all did!), until I was 'gently' reminded that when you say 'sorry,' you are committing to not repeat that act. Say what? I'm joined by Fred Samanta, a friend and professional coach, where we dissect apologies through personal e...