LFP187 – Architecting Fintechs to put Customer Support/Service at the Centre w/Hristo Borisov CEO Payhawk

is it possible to do Customer Service well whilst not going bankrupt employing thousands of PhDs in Customer Service at megabucks? And back to an old favourite of FS vs Tech why do we even need it if the tech quotes works unquotes? In retail FS or even FS as a whole Customer/Client Service is essential. […]

Om Podcasten

Interviews with key players in the London FinTech Scene. It really is a Golden Age of Innovation in Financial Services. Perhaps even larger than the last wave of innovation starting around Big Bang time in the 1980s. It is a once in a lifetime epochal shift. Who will be the Financial Services equivalents of amazon, google, facebook? Whoever they will be they will have captured a huge territory and will become the new, difficult to dislodge incumbents. How will this affect banking, insurance and the rest of Financial Services? Who are the people raiding the citadel? What are their stories?