How Your Processes Create a Better Client Experience with Juliana Marulanda | Marketing Expedition Podcast
Juliana Maralanda is the founder of ScaleTime, with over 20 years of experience helping over 500 digital agencies thrive. Juliana is an expert in scaling businesses, freeing up time for clients, and providing valuable tools for entrepreneurs looking to grow their agencies.00:00 - 00:19 "Give your sales team a good timeline for onboarding, right? Because if there's no timeline between sales and production, and there's no clarity between what you're selling and what you're producing, it creates so much confusion. You lose clients this way." — Juliana Marulanda00:20 - 00:38 Welcome to Peppershock Media’s Marketing Expedition Podcast00:39 - 02:06 Juliana’s Bio02:07 - 16:55 Marketing Essentials Moment: Mentorship for the Next Generation16:56 - 20:19 Welcome to the show, Juliana!20:20 - 26:28 The scale map diagnostic26:29 - 30:34 Scaling businesses rapidly30:35 - 31:21 Project management for business growth31:22 - 32:11 Kitcaster is your secret weapon in podcasting for business. Your audience is waiting to hear from you! Click this link to apply for a special offer for friends of this podcast.32:12 - 34:41 Common company gaps and metrics34:42 - 39:19 Growth metrics39:20 - 42:12 Scaling a sales team42:13 - 43:23 Sales process efficiency tips43:24 - 45:12 Resources for scaling. Visit: ScaleTime45:13 - 46:45 Let go of perfectionism46:47 - 47:15 Thank you so much, Juliana! Share this podcast, give us a review, and enjoy your marketing journey! (hello@themarketingexpedition.com) 47:16 - 48:02 Join The Marketing Expedition Community today!#BusinessScaling #BusinessGrowth #Leadership #Mentorship #Branding #HumanResource #GrowthStrategies #ProjectManagement #CompanyCulture #RelationshipBuilding #SalesProcess