How to Use Customer Service Systems to Grow Your Business Profits and Increase Customer Satisfaction – In Just 7 Minutes with David Moffet
Learn why you just can’t do everything on your own especially in your business Find out more about the value of emotions and relationships with customers as a business Discover how the price isn’t as important anymore once you’ve developed a great and understanding customer service system Resources/Links: Wanting to Learn More on How to Improve and Grow Your Business Through the Magic of Customer Service? Find out the Why’s, the How’s, and the What’s of Customer Service: ultimateCXexperience.info/freeyellowbook Summary Have you been putting aside your customer service systems and prioritizing other parts of your business instead? Are you constantly struggling with making valuable and deep connections and relationships with your clients? Do you want to know more about why doing everything on your own isn’t the best and right way on growing your business? Dr. David Moffet and Jayne Bandy are respected speakers and writers on customer service systems and processes. They coach private SME clients on how to improve their businesses by focusing on customer retention and providing World Class customer service. In this episode, David Moffet shares his insights on why customer service systems are very crucial in business and in increasing profit. He also talks about how asking for help and guidance is one of the stepping stones to becoming successful and growing your business. Check out these episode highlights: 01:28 - David’s ideal client: “My ideal client is any small business ranging, in turnover, from 3 million to 50 million with between 5 and 50 or 60 employees, and they want to grow their business.” 02:00 - Problem David helps solve: “Well, the problem I solve is that these businesses want to increase their revenue. They want to increase their top line. They want to increase their bottom line.” 02:50 - Typical symptoms that clients do before reaching out to David: “Well, I think the easiest way to identify that you've got a problem is that your sales are either dropping, or they're stagnating. Every business should grow year after year after year. That's a given if you want to survive or just keep up with inflation.” 04:01 - Common mistakes that people make before they find David’s solutions: “I think I see plenty of mistakes all the time. But I think one of the most common mistakes I see is business owners trying to do everything on their own. And that's just an error that just compounds upon itself.” 05:18 - David’s Valuable Free Action (VFA): “Well, I think they need to reflect. Yeah, sometimes people are just too busy chopping wood to stop and sharpen the saw. You know, they need to reflect and stop micromanaging, as I said, you know and start delegating.” 06:13 - David’s Valuable Free Resource (VFR): Get a FREE PDF Copy of David’s Best-Selling Book: ultimateCXexperience.info/freeyellowbook 07:13 - Q: You're a dentist. How can you help my business? A: Customer service is in my blood. It's always been in my blood. Tweetable Takeaways from this Episode: “If you've got a great business, price becomes irrelevant. They won't care what your competitors charge because they get such great value and great relationships from dealing with you.” -David MoffetClick To Tweet Transcript (Note, this was transcribed using a transcription software and may not reflect the exact words used in the podcast) Tom Poland 00:09 Welcome, everyone,